![]() Import data from external data sources like SQL databases, Rest API, Google Sheets, CSV, or Excel spreadsheets and include them in your Jira reports. With eazyBI for Jira, you can analyze data from standard or custom fields from Jira Software, Jira Service Management, Bitbucket, Bamboo, Insight, and many Jira apps - Tempo Timesheets, Tempo Planner, Zephyr Scale, Zephyr Squad, Xray, Deiser Projectrak, Scriptrunner, Elements Connect. Despite a very complex Jira structure with many workflows, projects, epics, stories, subtasks, and custom fields, the eazyBI’s Jira data model enables instant access to all your Jira data and more.ĮazyBI is built for speed and performance, providing quick and effective data updates, reduced impact on Jira performance, and real-time data exploration with instant feedback. Start creating your Jira reports and dashboards in a few clicks. You can create a set of cross-project Jira custom reports and dashboards with actionable KPIs and project status reports showing exactly who is working on what, when, where, and why.ĮazyBI provides a complete Jira data model out-of-box. Because of that, it is flexible and customizable. Custom Jira Reporting with eazyBI–how it works?ĮazyBI is a general-purpose data visualization and analysis tool with a native Jira integration. Find out how to extend your Jira reporting perspective with eazyBI. Analyze and visualize Jira and many popular Jira apps–all in one place with eazyBI. Learn how to configure issue types for different projects.Atlassian is a rich ecosystem with native and 3rd party apps covering almost every aspect of DevOps lifecycle, from project and time management to test and asset management and beyond. For example, if you have several different clients who send bug reports to your team, you will just need one bug report issue type that is present across all those request type groups. You can set up issue types to exist across multiple request type groups. ![]() Learn how to customize the fields of a request type. You can, then, query against this criteria for reporting purposes, SLAs, queue building, and more. You can add a field for the agent (or the customer) to fill in when raising a request that would associate the issue with a specific client. Adding an identifying criteria on the request You can name the request type group after the client to make it easy for them to navigate to the proper place and find the right request forms. There are a few different ways to use a single service project to serve multiple clients. Use a single service project to serve multiple clients Learn how to set up portal access.īrand your portal to suit your organization’s and client’s needs. This will make sure that those not on this customer list will not see this specific portal in the help center. Set up permissions to allow portal access to only customers who are added to the service project. Start by creating a service project for a specific client. Set up different service projects for each client Use a single service project and group request types based on clients ![]() Set up different service projects for each one of them, or ![]() If your organization is serving multiple clients, you can either: With a single license of Jira Service Management, you can create as many service projects and portals as you like. ![]()
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